Shipping policy

Where we ship

Kitchen Line ships to addresses in the United States. We do not ship to PO boxes, APO or FPO addresses, or outside the United States at this time.

How long it takes

Orders are delivered in 4 to 6 days. Most items ship directly from our suppliers outside the United States, which is what the delivery range reflects. Orders placed on a weekend or a public holiday begin processing the next business day.

Tracking is emailed when the carrier first scans the label. That scan can happen a day or two after the confirmation email, so a tracking number that shows nothing yet is normal.

What it costs

Shipping is free on orders over $79. Below that it is a flat $6.99. The cost is shown at checkout before you pay. Duties and import taxes, where they apply, are included in the price you pay and are not collected on delivery.

Split shipments

An order containing several items may arrive in more than one parcel, at no extra cost. Each parcel is tracked separately and you will get an email for each one.

If something goes wrong

If tracking has not moved for five business days, or a parcel is marked delivered and is not with you, write to hello@shopkitchenline.com with your order number and we will chase the carrier. We do not ask you to do that yourself.