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Questions, answered
Shipping, returns, choosing gear and padel. If your question is not here, email hello@shopkitchenline.com and a person will reply.
How long does shipping take?
Orders are delivered in 4 to 6 days to any US address. Products ship from fulfillment partners outside the United States. You receive an email with a tracking link when your order leaves, and you can write to us for an update at any time.
Is shipping free?
Shipping is free on US orders over $79. Below that it is a flat $6.99, shown at checkout before you pay. Adding a pack of balls or an overgrip is often the easiest way to reach free shipping.
Do you ship outside the US?
No, we currently sell to US addresses only, and not to PO boxes or APO and FPO addresses. If you are outside the US and have a question, email us and we will tell you honestly what is possible.
Can I change or cancel my order?
Email us as soon as possible and we will try. Orders can usually be changed or cancelled before they are handed to the carrier. Once an order has left, it cannot be changed, but unused items can still be returned within 30 days of delivery.
What is your return policy?
Unused items can be returned within 30 days of delivery, in their original packaging. Email hello@shopkitchenline.com with your order number and we send a prepaid label and the return address. Once the item is received, the refund goes back to your original payment method.
Can I return a paddle I have played with?
No, returns are for unused items only. A paddle that has been played with shows wear on the face and edge and cannot be sold as new. If a paddle arrives damaged or faulty, email us with photos and we will sort it out with you.
What if my order arrives damaged?
Tell us within 30 days of delivery with your order number and a photo of the item and packaging. We replace it or refund it in full, including shipping, and you do not need to send it back first.
Which paddle weight should I choose?
Midweight suits most regular players and is the safest first upgrade. Light paddles are quicker at the net and easier on the arm over a long session, heavy paddles add drive but tire the arm sooner. Our paddle guide explains the usual weight bands.
Fiberglass or carbon fiber face?
Choose carbon for control and fiberglass for easy pop. Carbon faces tend to feel firmer and more even, which helps soft play near the kitchen. Fiberglass faces tend to feel springier, giving more power for less swing. Neither is better in general, it depends on your game.
What is the difference between indoor and outdoor balls?
Outdoor balls are harder with more, smaller holes, indoor balls softer with fewer, larger holes. Outdoor balls fly truer in wind on rough courts. Indoor balls are slower and easier to control on smooth floors. Count the holes if your balls get mixed up in the bag.
Are your paddles approved for tournaments?
We do not claim tournament approval for any paddle. Recreational and club play has no approval requirement. If you play sanctioned events, look up the exact model on the official approved paddle list for that event before ordering, and email us if you would like help checking.
What is padel?
Padel is a racket sport played on an enclosed court, mostly in doubles. The walls are in play, as in squash, and scoring follows tennis. It uses solid perforated rackets with no strings and a pressurized ball. Courts are opening in more US cities.
Can I use a pickleball paddle for padel?
No, padel needs its own racket and ball. Padel rackets are thicker, perforated and built for a pressurized ball, while pickleball paddles are solid and made for a light plastic ball. Our padel collection has rackets and balls for the walled court game.
Which padel racket shape should a beginner choose?
A round racket is the usual starting point for beginners. Round shapes keep the balance near the hand, which makes the racket easier to control. Teardrop and diamond shapes move weight toward the head for more power, and suit players with a settled technique.