30 days on unused items
You can return unused items within 30 days of delivery, in their original packaging.
How to start a return
Email hello@shopkitchenline.com with your order number and the item you want to return. We reply with a prepaid label and the return address. Please do not send items back before you hear from us.
Exchanges
A paddle in the wrong weight or grip size is an exchange rather than a return, as long as it is unused. Email us first with your order number and the item you want instead. The replacement ships when the first item scans on its way back.
Damaged or faulty items
If something arrives damaged or does not work as described, tell us within 30 days of delivery with your order number and a photo. We replace it or refund it in full, including shipping, and you do not need to send it back first.
Used items
Paddles, rackets and balls that have been played with cannot be returned, because they cannot be sold as new. Overgrips and edge tape that have been applied count as used.
Refunds
Refunds go to the original payment method within 10 business days of the return reaching us. Your bank may take a few days more to show it.